Anti-Spam Policy


1. Purpose

This Anti-Spam Policy outlines the rules and regulations for the use of our email, bulk SMS, and postal mail services to ensure compliance with applicable laws and to prevent abuse of our platform. We are committed to maintaining the integrity of our services and fostering a spam-free environment for all users.

2. Definitions

  • Spam: Any unsolicited commercial communication, including but not limited to emails, SMS messages, or postal mail, sent without the recipient's prior consent or outside the bounds of applicable laws.
  • User: Any individual or organization utilizing our email, SMS, or postal services.
  • Recipient: The individual or entity receiving communications from our platform via email, SMS, or postal mail.

3. Prohibited Activities

3.1. Email Communications

  • Sending unsolicited bulk emails ("spam emails") to recipients who have not opted in to receive such communications.
  • Using false, misleading, or deceptive header information or subject lines.
  • Harvesting email addresses or sending emails to purchased, rented, or third-party lists without explicit opt-in from recipients.

3.2. Bulk SMS Messages

  • Sending SMS messages without the recipient’s explicit consent.
  • Using misleading sender IDs, false content, or unauthorized templates.
  • Overloading recipients with repetitive, unsolicited SMS messages.

3.3. Postal Mail

  • Sending physical mail to recipients without proper authorization or opt-in.
  • Engaging in mail fraud or deceptive marketing practices via postal services.

4. Compliance Requirements

4.1. Opt-In and Consent

Users must obtain explicit, verifiable consent from recipients before sending any communication. This includes adhering to the requirements of:

  • The CAN-SPAM Act (for email communications).
  • The Telephone Consumer Protection Act (TCPA) and applicable telecom regulations (for SMS communications).
  • Local postal regulations (for physical mail).

4.2. Unsubscribe Mechanisms

  • Provide a clear and accessible method for recipients to unsubscribe or opt out of communications.
  • Honor all opt-out requests promptly (within 10 business days for email and SMS, unless a shorter timeframe is mandated by law).

4.3. Content Guidelines

  • Clearly identify the sender’s name and contact information.
  • Ensure all communications are truthful, non-deceptive, and comply with relevant advertising standards.

5. Monitoring and Enforcement

5.1. Monitoring

  • We actively monitor user activity for compliance with this policy using automated systems and manual reviews.
  • Any user activity flagged for potential abuse will be subject to investigation.

5.2. Penalties for Non-Compliance

  • Suspension or termination of the user’s account.
  • Legal action, including fines and penalties under applicable laws.
  • Notification to relevant authorities or organizations.

6. Reporting Violations

Recipients or users who suspect a violation of this policy may report it to us by:

  • Emailing our compliance team at support@sendstage.com.
  • Using the “Report Abuse” feature available on our platform.
  • Providing detailed information, including sender details, a copy of the communication, and the date/time it was received.

7. Policy Updates

We reserve the right to update this Anti-Spam Policy at any time to reflect changes in laws, regulations, or our services. Users will be notified of significant changes via email or platform notifications.

8. Contact Information

For questions or concerns about this Anti-Spam Policy, contact us at:

  • Email: support@sendstage.com

Effective Date: 1/7/2024
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