Privacy Policy

This Privacy Policy explains how Sendstage ("Sendstage," "we," "our," or "us") collects, uses, discloses, and protects information obtained from users ("you" or "your") when accessing or using our platform and services (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Personal Information:
    • Name, email address, phone number, mailing address, and other contact details.
    • Payment information, such as credit card numbers, billing addresses, and transaction details.
  • Usage Data:
    • Information about your use of the Services, including access logs, message delivery statistics, and activity logs.
  • Device Information:
    • Information about the device used to access the Services, such as IP address, browser type, operating system, and device identifiers.
  • Third-Party Data:
    • Information obtained from third parties, such as data enrichment services or social media platforms, where applicable.

Customer User Data

In the course of providing the Services, Sendstage may process data belonging to your users ("Customer User Data") on your behalf. This data is subject to the following terms:

  • Data Ownership: Customer User Data remains the property of our customers. Sendstage acts solely as a data processor and does not claim ownership of this data.
  • Data Processing: Sendstage processes Customer User Data only to provide the Services and in accordance with your instructions. This includes message delivery, analytics, and other related operations.
  • Compliance Responsibility: Customers are responsible for ensuring compliance with applicable laws, including obtaining necessary consents from their users to process their data.
  • Data Security: Sendstage implements reasonable measures to protect Customer User Data from unauthorized access, disclosure, or misuse.
  • Prohibited Usage: Sendstage does not use Customer User Data for any purposes other than those necessary to provide the Services. This data will not be sold, shared, or used for unrelated purposes.

How We Use Your Information

We use the collected information to:

  • Provide, operate, and improve the Services.
  • Process transactions and send relevant communications.
  • Ensure compliance with applicable laws and enforce our Terms of Service.
  • Analyze usage patterns and enhance user experience.
  • Detect, prevent, or address fraud, security threats, or technical issues.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

  • With Service Providers: Third-party vendors, consultants, or contractors who perform services on our behalf, such as payment processors and delivery services.
  • For Legal Compliance: To comply with applicable laws, regulations, or legal processes; to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • For Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With Your Consent: When you provide explicit consent for specific purposes.

Data Retention

We retain your information for as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

Your Rights

Depending on your location, you may have the following rights regarding your information:

  • Access and Correction: Request access to or correction of your personal information.
  • Data Deletion: Request deletion of your personal data, subject to applicable legal obligations.
  • Data Portability: Receive a copy of your data in a structured, commonly used format.
  • Consent Withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

  • Personalize your experience on the platform.
  • Analyze site usage and performance.
  • Deliver targeted advertising (where applicable).

You can manage your cookie preferences through your browser settings or by using third-party tools.

Third-Party Links

Our Services may include links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. Please review their privacy policies to understand how they handle your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through our platform or other appropriate channels. Your continued use of the Services constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@sendstage.com

By using the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
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